Information Collected or Received from You:
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services, and to enable you to enjoy and easily navigate our Services.
If you create an account as a Customer (“Customer Account”) or as a Guide (“Guide Account”), we may collect certain information that can be used to identify you, such as your name, email address, and phone number (“PII”). We may also collect your gender, date of birth and other information that is not considered PII because it cannot be used by itself to identify you.
By signing up to Awarenow you grant Awarenow permission to coordinate and manage bookings between you and your Guide. You also grant Awarenow access to data required to perform the job of coordinating and managing bookings including and limited to: your first name + last initial, phone number, email, appointment date, time, and provider name. We access the minimum amount of data required to do our job and this information is only used to coordinate bookings. Awarenow has permission to share this information with your Guide.
Information Collected Through Your Use of the Services:
If you have a Customer Account, the Services collect active data, which requires input from you, and also passive data, meaning that once you authorize access, the data will be collected periodically without any additional action or input required. Active data includes tracking whether you did or did not take action on your care plan, as well as notes, ratings, and messages. These communications are customized by your Guide and help gather data about your current state and situation so that your Guide can better understand how you are doing and how certain situations affect you. Passive data may include Cookies (defined below) and information about the time you spent using the Services.
Information Collected Using Cookies and other Web Technologies:
Information Related to Use of the Services:
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used. Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
When you use our App, we may collect and store information about your location by converting your IP address into a rough geolocation or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Awarenow does not record video sessions, neither stores them.
Information that We Share with Third Parties:
We will not share any PII that we have collected from or regarding you except as described below.
Information Shared with Our Services Providers:
We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties:
We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. Any aggregated information shared in these contexts will not contain your PII. Such information shall be de-identified and handled in conformance with the Health Insurance Portability and Accountability Act of 1996 and its privacy and security regulations (“HIPAA”).
Information Disclosed in Connection with Business Transactions:
We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Responding to Do Not Track Signals:
Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security of Your Information:
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites:
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Our Policy Toward Children:
The child’s Guide is responsible for confirming receipt of a consent form for the child before providing an access code, and for providing parents or legal guardians access to their child’s Customer Account so that the parent or legal guardian may review, modify or delete any PII contained in the child’s Customer Account. The child’s parent or legal guardian has the right to refuse further collection, use, and/or disclosure of their child’s PII by notifying the child’s Guide. If we learn that we have received PII from a child under 13 without the child’s Guide having obtained written consent from the child’s parent or guardian, we will delete the child’s customer Account. Please contact us at email@example.com if you believe that a child under 13 may have created a customer Account without the consent of the child’s parent or legal guardian.
Use of Protected Health Information
If you have registered a customer Account with Awarenow, you have agreed to the customer Terms of Service which describe our practices and your obligations with regard to your protected health information (“PHI”). Please read and review the customer Terms of Service carefully as they are a contract between you and Awarenow. We may use your PHI in the following ways: As part of the Services, we may deliver your PHI to your Guide. Your Guide should give you a notice of privacy practices that describe how your Guide uses and discloses your PHI, including through the Services. As directed by your Guide, we may give your PHI to other Guides or health care providers for the purposes of your treatment. We may also disclose your PHI to individuals who are not health care providers such as your teacher, but if the person to whom we are directed to disclose your PHI is not a health care provider, we’ll only disclose your PHI to that person if you provide a release form to your Guide allowing us to do so. Your Guide's ability to disclose your PHI for these and similar purposes is restricted by applicable federal law and state law, including HIPAA and the applicable privacy laws of the state in which you reside. If you wish to restrict the disclosures that your Guide makes of your PHI, you should make a request directly to your Guide. To the extent your PHI becomes part of your Guide’s health records, you may not be able to delete it. We may also use your PHI to operate our Services, and we may give it to our services providers to assist us in providing Services. We may disclose it if we are compelled to do so by law, including valid legal process.
We may aggregate your PHI with that of other Customers who use the Services, and share such aggregated information with wellness providers and their business associates for health care operations purposes, or other purpose(s) in accordance with applicable state and federal law.
In order to maintain the security of your customer Account, we may monitor and keep a log of access to it, and we may maintain the log until we determine it is no longer needed.
We may use IP addresses and device identifiers to analyze trends, administer the Services and gather broad demographic information for aggregate use. We do not link IP addresses and device identifiers to PII or PHI.
We are permitted to remove personal identifiers from your PII, including PHI, so that it cannot reasonably be used to identify you. We may use your PHI collected through the Services to create de-identified information (i.e., information that does not identify you).
As part of the customer Terms of Service, you transfer and assign to us all right, title and interest in and to all such de-identified information, and you agree that we may use, disclose, market, license and sell such de-identified information for any purpose without restriction, and that you have no interest in such de-identified information, or in the proceeds of any sale, license, or other commercialization thereof.
In providing the Service, we collect and obtain information about individual consumers (“End Users”) to, among other things, provide End Users access to our platform that connects wellness professionals involved in the End User’s care. In providing the Service, we at times act as a service provider to health care providers and/or wellness professionals (collectively, “Providers”).
YOUR HEALTH PRIVACY RIGHTS:
HOW WE COLLECT YOUR INFORMATION:
Information You Provide. We collect any information that you provide us when you use the Service. Through the Service. We collect any information that you provide when you use the Service. When an End User registers for the Service the End User provides their [name, date of birth, address, phone number, and email address.] In addition, we may request that the End User submit responses to physical assessment questionnaires to help us assess their physical health.
Connected Devices. We collect any information that you provide from approved third-party applications and/or devices you connect to the Service. These third-party applications and/or devices use or share your information in accordance with their own privacy policies. We strongly suggest you review their privacy policies to make yourself aware of their privacy practices.
Communications and other Interactions. We may collect information through your communications with our customer support team and through other communications with us.
Information Provided by Third Party Partners:
We collect any information provided by third-party applications that we have partnered with. For example, enrolled End Users are provided a welltory account to assist with stress management. To the extent an End User uses the welltory service, welltory will transmit the information about the End User’s condition to us. These third-party partners use or share your information in accordance with their own privacy policies. We strongly suggest you review their privacy policies to make yourself aware of their privacy practices.
Provider Submitted Information about End Users:
Providers may provide us with information, including protected health information, about End Users they refer to the Service. Information We Collect When You Use Our Service. We may automatically collect certain technical information from your computer or mobile device when you use the Service. Information and Content from Your Device. We automatically collect information about your devices, such as a device ID, IP address, and browser type, so that we can provide and customize functionality. Cookies and Related Technologies. We may collect certain information by automated means, such as cookies, web beacons and web server logs. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may use this information, for example, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We may link this data to your profile. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.
HOW WE USE YOUR INFORMATION:
HOW WE MAY DISCLOSE YOUR INFORMATION:
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION: