Terms of use

Disclaimer

These holistic practitioners work in partnership with their clients and encourage a holistic approach to wellness. Note that alternative health services are offered by a diverse array of practitioners, whose work may or may not be authorized within your state, and if allowed, may be subject to varying state licensing requirements. These emerging professions offer credentials which represent a wide range of educational quality and recognition. awarenow does not make value judgments about these practitioners' training or credentials, and while each has submitted a signed application attesting to his/her training, awarenow does not verify their training or legal authorization to practice. In listing these practitioners/guides, awarenow does not endorse, warrant, or in any way guarantee the quality, effectiveness or safety of their work. PLEASE NOTE: It is your responsibility to verify that a practitioner's licensing, training, experience and level of expertise are appropriate for your specific needs.

Welcome! We’re awarenow , Inc. (“awarenow ”).

We provide a platform for online communication between you (i.e., a customer) and your designated holistic health & wellness care providers (“providers”) through our websites located at awarenow.io (the “Site”) and our mobile application (the “App). We also offer information and a means to enable you to obtain jn-person consultations and treatment for holistic health & wellness by facilitating the connection between you and nearby health care professionals through the use of the App. Please read these Terms of Service (the “Terms”) and our Privacy Policy carefully because they govern your use of our Site and our services accessible via our Site and our App (“App”). To make these Terms easier to read, the Site, our services and App are collectively called the “Services.”

Agreement to Terms

YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE “I AGREE” OR “I ACCEPT” BUTTON, OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY, THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES. ADDITIONALLY YOU AGREE THAT ALL INFORMATION SUBMITTED BY YOU IS TRUE AND ACCURATE.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Changes to Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, via the App or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or via the App, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Our Services and Your Responsibility

awarenow provides a platform for communication between customers and their providers for limited purposes. We also offer information and a means to enable you to obtain jn-person consultations and treatment for holistic health & wellness by facilitating the connection between you and nearby holistic health & wellness professionals through the use of the App. awarenow IS NOT ENGAGED IN THE PRACTICE OF MEDICINE OR holistic health & wellness CARE, DOES NOT PROVIDE MEDICAL SERVICES OR holistic health & wellness TREATMENT, AND IS NOT A HEALTH CARE PROVIDER. THE provider WITH WHICH YOU ESTABLISH A TREATMENT RELATIONSHIP IS SOLELY RESPONSIBLE FOR PROVIDING YOU WITH MEDICAL SERVICES. WE ONLY ACT AS A TECHNOLOGY PLATFORM TO CONNECT YOU WITH providerS WHO MAY BE INTERESTED IN PROVIDING YOU WITH MEDICAL SERVICES.

awarenow provides a platform for communication between customers and their providers for limited purposes. We also offer information and a means to enable you to obtain jn-person consultations and treatment for holistic health & wellness by facilitating the connection between you and nearby holistic health & wellness professionals through the use of the App. awarenow IS NOT ENGAGED IN THE PRACTICE OF MEDICINE OR holistic health & wellness CARE, DOES NOT PROVIDE MEDICAL SERVICES OR holistic health & wellness TREATMENT, AND IS NOT A HEALTH CARE PROVIDER. THE provider WITH WHICH YOU ESTABLISH A TREATMENT RELATIONSHIP IS SOLELY RESPONSIBLE FOR PROVIDING YOU WITH MEDICAL SERVICES. WE ONLY ACT AS A TECHNOLOGY PLATFORM TO CONNECT YOU WITH providerS WHO MAY sBE INTERESTED IN PROVIDING YOU WITH MEDICAL SERVICES.

awarenow does not provide any medical advice, diagnosis, or treatment suggestions. This is the responsibility of your provider. Any health information services, suggestions, or other content on the Services are for informational purposes only. You assume full responsibility for the use of any information obtained through the Services and agree that we’re not responsible or liable for any claim, loss, or damage arising from using that information. If you rely on any information provided by us or on the Services, you do so at your own risk. awarenow does not guarantee response times for any communications between you and your provider using the Services. The Services are not designed or intended for use in emergency situations. Emergency and urgent questions and situations should be directed immediately by telephone or in-person to qualified professionals (e.g., in the United States, call 911 and/or visit an urgent care center).

To use the Application, you first need to sign up with awarenow. When signing up, you are obligated to provide us with certain information, such as your name, address, date of birth, credit card information and the name of your primary care provider (if you have one). In the future, we may also require users to provide insurance information. Upon successful completion of the sign up process, we will provide you with a personal account, accessible for you with a password of your choice.

The App is designed to enable you to make appointments holistic health & wellness professionals. The App identifies to you healthcare professionals who have agreed to be listed on our App and have engaged us to perform related services. You will be able to select a holistic health & wellness professional who you wish will perform holistic health & wellness services for you including psychotherapy. After your selection, the App then sends a message to the professional you selected that asks the professional whether he or she would like to provide you with the requested services. In the event a health care professional agrees to provide you with healthcare services, the App schedules those services and bills you on behalf of the healthcare professional. We make no representation or warranty to you any holistic health & wellness professional will be available to perform holistic health & wellness services.

Eligibility

You may only use the Services if you are a customer of a provider. You must also (i) be over the age of 18, unless, if you are under the age of 18, your parent or legal guardian has provided your provider with a written document in a form provided by your provider granting you permission to use the Services; (ii) be a resident of the same State as your provider; (iii) have a doctor-customer relationship with the provider who registered you for the Services; and (iv) are not barred from using the Services under applicable law.

Any access to or use of the Services by anyone under 18 without the written consent of a parent or legal guardian in a form provided by your provider is expressly prohibited.

Registration and Your Information

If you want to use the Services as a customer you’ll need to have an account (“customer Account”). To have a customer Account, you must first be authorized to access the Services by your provider. If your provider authorizes your use of the Services, your provider will receive an access code from awarenow which will allow your provider to create a customer Account for you. It’s important that you provide your provider with accurate, complete and up-to-date information for your customer Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. You agree that you won’t disclose your customer Account password to anyone and you’ll notify us immediately of any unauthorized use of your customer Account. You’re responsible for all activities that occur under your customer Account, whether or not you know about them.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at hi@awarenowhealth.com. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

Content and Content Rights

For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; (ii) “awarenow Content” means Content that awarenow makes available through the Services, including any Content licensed from a third party, but excluding customer Content and provider Content; (iii) “customer Content” means any Content that customer Account holders (including you) provide to be made available through the Services, including but not limited to responses to provider questions or requests for information; and (iv) “provider Content” means Content that a provider uploads, publishes, submits or transmits to be made available through the Services including but not limited to correspondence from your provider, such as any questions or requests for information. Content includes without limitation awarenow Content, customer Content and provider Content.

Content Ownership, Responsibility and Removal

awarenow does not claim any ownership rights in any customer Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your customer Content. Subject to the foregoing, awarenow and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in Content Granted by awarenow

Subject to your compliance with these Terms, awarenow grants you a limited, non-exclusive, non-transferable, non-sublicensable license solely in connection with your permitted use of the Services to view, download and use the Content solely for your personal and non-commercial purposes.

Rights in customer Content Granted by You

By signing up to awarenow, you grant awarenow permission to coordinate and manage bookings between you and your provider. You also grant awarenow access to data required to perform the job of coordinating and managing bookings including your first name + last initial, phone number, email, appointment date, time, and provider name. This information is only used to coordinate bookings. awarenow has permission to share this information with your provider. ​

By making available any customer Content on or through the Services, you hereby grant to awarenow a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, reproduce and distribute such customer Content only on, through or by means of the Services for the sole purpose of providing the Services to you and your provider. You are solely responsible for all your customer Content. You represent and warrant that you own all your customer Content or you have all rights that are necessary to grant us the license rights in your customer Content under these Terms. You also represent and warrant that neither your customer Content, nor your use and provision of your customer Content to be made available through the Services, nor any use of your customer Content by awarenow on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Sharing of customer Content (including customer Health Information) with your provider customer Content (including individually identifiable health information) that you submit or upload onto the Services is collected for the benefit of your provider and will be made available to your provider. awarenow does not claim any rights in or to individually identifiable health information about you. awarenow does not control your provider’s use or disclosure of your customer Content or your individually identifiable health information. Your provider should give you a notice of privacy practices that describes how he or she uses and discloses health information about you. awarenow does not store your complete medical records; for a complete copy of such records, contact your provider.

You and your provider control who has access to your individually identifiable health information.

As directed by your provider, we may give your PHI to other providers or health care providers for the purposes of your treatment. We may also disclose your PHI to individuals who are not health care providers such as your teacher, but if the person to whom we are directed to disclose your PHI is not a health care provider, we’ll only disclose your PHI to that person if you provide a release form to your provider allowing us to do so. Your provider's ability to disclose your PHI for these and similar purposes is restricted by applicable federal law and state law, including the Health Information Portability and Accountability Act (HIPAA) and the applicable privacy laws of the state in which you reside. If you wish to restrict the disclosures that your provider makes of your PHI, you should make a request directly to your provider.

We may also use your health information to operate our Services, and we may give it to our service providers to assist us in providing the Services. We may disclose it if we are compelled to do so by law, including valid legal process. In order to maintain the security of your customer Account, we may monitor and keep a log of access to it, and we may maintain the log until we determine it is no longer needed.

Except as provided in this Privacy Policy and the customer Terms of Service, we will not use or disclose your PHI to third parties.

We may use individually identifiable health information that you submit as part of the Services to create de-identified information (i.e., information that does not identify you), and we may use or disclose de-identified information without restriction. You transfer and assign to us all right, title and interest in and to all such de-identified information, and you agree that we may use, disclose, market, license and sell such de-Identified information for any purpose without restriction, and that you have no interest in such de-identified information, or in the proceeds of any sale, license, or other commercialization thereof. We use IP addresses to analyze trends, administer the site and gather broad demographic information for aggregate use. IP addresses are not linked to individually identifiable information. We do not link IP addresses and device identifiers to PII or PHI.

Payment

There is no charge to register with us or download the App on your mobile device. You are charged only when you actually use the Services to schedule a consultation with a provider. Each provider sets his or own fees for his or her time and services, but your payment to them includes a portion that is retained by us for our administrative Services in connection with the App. We reserve the right to introduce a fee in the future for downloading the App as registering with us. If we decide to introduce such a fee, we will inform you accordingly and allow you to either continue or terminate your account.

The rates that apply for the in-person services provided by the provider can be found on our website and through the App. These may be modified or updated from time to time. It is your own responsibility to remain informed about the current rates for the services made available through the App. awarenow shall, on behalf of the provider, charge you for the medical services provided to you by that provider. You agree that you will pay for all services you receive from the provider, and that awarenow may charge your credit card account, as provided by you when registering for the Services, for the services including any taxes and late fees, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing awarenow with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.

We use a third-party payment processor (the “Payment Processor”) to link us to your credit card account. The processing of payments or credits, as applicable, in connection with your use of the App will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to this Agreement. We are not responsible for any errors by the Payment Processor or your credit card issuer. In connection with your use of the Services (and specifically in connection with your scheduling of a telephonic or in-person consultation with a health care professional), awarenow will obtain certain transaction details, which we will use solely in accordance with our Privacy Policy.

At present we do not process any insurance claims, nor will the providers process claims on your behalf. Although the consultations/treatments you receive from providers through the App may or may not be covered by your insurance, it is solely up to you to contact your health plan, determine whether coverage applies and submit a claim. You are responsible for the full fee (and for paying the fee in advance) regardless of whether you later are able to receive reimbursement from your health plan for part or all of the cost.

Modifying or Deleting Your customer Content.

Because certain of your customer Content, including your individually identifiable health information, becomes part of your provider's health record about you, you cannot delete it. If you want us to modify or delete your customer Content, please contact your provider with your request. We’ll work with your provider, and, if appropriate, we’ll take steps to deactivate your customer Account and to modify or delete your information as soon as we can in consultation with your provider, but please note that some information may remain in archived/backup copies for our records or as otherwise required by law. In addition, your provider may still retain copies of this information as part of your medical records. To obtain a copy of your medical records, please contact your provider directly. For more information on how your information may be used, please see our Privacy Policy.

Use of the App

Subject to your compliance with these Terms, awarenow grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. awarenow reserves all rights in and to the App not expressly granted to you under these Terms.

General Prohibitions and Enforcement Rights

You agree not to do any of the following:

  • Use the Services in any way, or post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
  • Use, display, mirror or frame the Services or any individual element within the Services, awarenow ’ name, any awarenow trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without awarenow ’ express written consent;
  • Access, tamper with, or use non-public areas of the Services, awarenow ’ computer systems, or the technical delivery systems of awarenow ’ providers;
  • Attempt to probe, scan or test the vulnerability of any awarenow system or network or breach any security or authentication measures;
  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by awarenow or any of awarenow ’ providers or any other third party (including another user) to protect the Services or Content;
  • Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by awarenow or other generally available third-party web browsers;
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
  • Use any meta tags or other hidden text or metadata utilizing a awarenow trademark, logo URL or product name without awarenow ’ express written consent;
  • Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
  • Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
  • Impersonate or misrepresent your affiliation with any person or entity;
  • Violate any applicable law or regulation; or
  • Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

DMCA/Copyright Policy

awarenow respects copyright law and expects its users to do the same. It is awarenow ’ policy to terminate in appropriate circumstances customer Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.

Links to Third Party Websites or Resources

The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

Termination

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your customer Account at any time by sending an email to us at hi@awarenowhealth.com. Upon any termination, discontinuation or cancellation of Services or your customer Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Warranty Disclaimers

The Services AND CONTENT are provided BY US “AS IS,” without warranty of any kind. Without limiting the foregoing, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ANY ACCESS TO OR USE OF THE SERVICES IS VOLUNTARY. WE WILL REGARD ALL ACCESS OR USE AS VOLUNTARY AND AT THE SOLE RISK OF THE USER. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.

awarenow MAKES NO WARRANTY THAT YOUR provider WILL SEE AND/OR RESPOND TO YOUR customer CONTENT WITHIN A TIMELY MANNER OR AT ALL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM awarenow OR THROUGH THE SERVICES, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

The Services are solely designed to enable you to obtain consultations and treatment for holistic health & wellness by facilitating the connection between you and nearby providers and providing an online communication platform for use between you and your provider. NOTHING CONTAINED IN THE SERVICES IS OR SHOULD BE CONSIDERED, OR USED AS A SUBSTITUTE FOR, MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. Any information contained in the Services should not be relied upon as the basis of any health-care decision. The Services do not constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. NEVER DISREGARD, AVOID OR DELAY IN OBTAINING MEDICAL ADVICE FROM YOUR DOCTOR OR OTHER QUALIFIED HEALTHCARE PROVIDER BECAUSE OF SOMETHING YOU HAVE READ THROUGH OUR APPLICATION OR WEBSITE. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, YOU MAY USE THIS APPLICATION TO TRY TO CONTACT A NEARBY QUALIFIED HEALTH CARE PROFESSIONAL. HOWEVER, IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 FOR EMERGENCY MEDICAL HELP.

We do not control, supply, warrant or guarantee any information, products, services or merchandise supplied by any of the health care providers that you may connect with via the Services.

We also do not warrant or guarantee that files that may be available for downloading through the Services will be free of infections or viruses, worms, Trojan horses or other code that contains contaminating or destructive properties.

Indemnity

You will indemnify and hold harmless awarenow and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, (ii) your customer Content, or (iii) your violation of these Terms.

Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES REMAINS WITH YOU AND/OR THE provider WHO AUTHORIZED YOUR ACCESS TO THE SERVICES. NEITHER awarenow NOR ANY OTHER party involved in creating, producing, or delivering the services OR CONTENT will be liable for any incidental, special, exemplary or consequential damages, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES arising ouT of or in connection with thESE TERMS or from the use OF or inability to use the ServiceS or CONTENT, whether based on warranty, contract, tort (including negligence), PRODUCT LIABILITY or any other legal theory, and whether or not awarenow has been informed of the possibility of such damage, EVEN IF A limited REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PUrPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

In no event will awarenow’s’ total liability arising out of or in connection with THESE TERMS OR FROM THE USE OF OR INABILITY TO USE the ServiceS or content EXCEED ONE HUNDRED DOLLARS ($100). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN awarenow AND YOU.

Governing Law

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

Agreement to Arbitrate

You and awarenow agree that any dispute, controversy or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content will be settled by final and binding arbitration, except that each party retains the right to (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). The exclusive jurisdiction and venue of any IP Protection Action will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration and a separate Demand for Arbitration for California residents.) The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure

Unless you and awarenow otherwise agree, the arbitration will be conducted in in San Francisco, California. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and awarenow submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable.

Fees

The arbitrator’s fees will be shared equally between you and awarenow and each of you and awarenow will bear its own costs and attorneys’ fees.

General Terms

These Terms constitute the entire and exclusive understanding and agreement between awarenow and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between awarenow and you regarding the Services and Content. If any provision of these Terms is held invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Arbitration” section above or by court of competent jurisdiction, but only if you timely opt out of arbitration by sending us an Arbitration Opt-out Notice in accordance with the terms set forth above), that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without awarenow ’ prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. awarenow may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

This Agreement constitutes the entire agreement between us and you with respect to the subject matter contained in this Agreement and supersede all previous and contemporaneous agreements, proposals and communications, written or oral, related to that subject matter. You also may be subject to additional terms and conditions that may apply when you use the products or services of a third party that are available through the Services. In the event of any conflict between any such third-party terms and conditions and this Agreement, this Agreement will govern. This Agreement will be governed by and construed in accordance with the laws of the State of California, without regard to any conflicts of law provisions contained therein.

Any notices or other communications provided by awarenow under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

awarenow ’ failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of awarenow . Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Contact Information

If you have any questions about these Terms or the Services, please contact awarenow help@awarenow.io